Buyers or Payment Protection

Purpose and Mechanism

The Company provides payment protection services (“Payment Protection Services”) to help create a safe and reliable environment for Members to undertake e-commerce Transactions. Payment Protection Services is an escrow payment service provided by the Company whereby any payment made by a Shopper for the purchase of Product is withheld by the Company and only released to the Seller upon confirmation that delivery of a Product has been made and such other appropriate criteria in order to protect the Shopper’s interest being fulfilled. Payment Protection Services applies to all Products purchased on the Platform and is a free service.

Under the Payment Protection Services, if you have purchased any Product and completed full payment for the same but Have not received the Product within the time period stated by the Seller in the Product page; or have received a Product which is defective, significantly not as described or does not materially conform to the product details as stated on the Platform; you may contact the Company, and we shall, upon the appropriate investigations being made, refund the payment made by you for the Product. Read more on article 6 on our Terms and Conditions.

For any inquiries. Email refund@ziingo.com.

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